FAQ

Annandale General Practice is a private billing practice. Unfortunately, Medicare rebate levels have not been appropriately adjusted and is currently less than 50% of the recommended AMA fee. Please note that unfortunately from the 11th April 2023 we are no longer able to routinely offer bulk-billing GP consultations for children under the age of 5. This is a hard decision for us to make due to rising business and practice costs.

Discounted rate will apply to pension and concession card holders. We thank you for your continued support of Annandale General Practice. 

If you are frustrated by the rebates available, we encourage you to get in contact with the local federal member.

Overseas students gap will also change. 

We have recently updated our patient policy to include taking deposits for first appointments. We kindly ask that you commit in advance to your appointment by paying at $30 deposit at the time of booking with us. This amount will be deducted from the total cost of your appointment on the day. If your appointment needs to be rescheduled or cancelled you need to do this with a minimum of 2 hours’ notice before the appointment time so your deposit is not forfeited. Failure to turn up for the appointment on the day without notice will forfeit your deposit.

All skin check appointments with Dr Daniel Ong will incur a private fee of $160, with a rebate of $79.70 from Medicare. All surgical procedures are privately billed eg. Skin excision, biopsy, removal of foreign body, contraceptive procedures IUD and implanon incur a gap fee. Please note we generally require you to book a pre-insertion consult for implanon and IUD, skin excision or biopsy procedures to discuss your option, risk and benefit, complete consent form, discuss timing of next appointment etc. Some doctors also require a pre-consult for removal of devices eg implanon and IUD.

It is the policy of the Practice that payment for consultation is made at the time of your appointment. We accept cash payments and have EFTPOS facilities available (debit and credit card – Visa and Mastercard but NOT American Express). Medicare rebates may be claimed in person at a Medicare office, or can be sent online directly to Medicare and you will receive your rebate via direct deposit into your nominated bank account.

Payment is required on the same day as your appointment.

If an account is required, there is an additional administration fee of $15 which is not Medicare rebatable.

NEW FEE FROM 1 JULY 2023

If you were previously eligible for bulk billing and experience finanical difficulties, please discuss your circumstances with your doctor.

Cancellation fee of $40-60 applies to appointments if less than 2 hours notice is given

For all patients, skin checks will incur a fee of $160.

For OSHC students, a $50 gap payment is required for each appointment. (11 April 2023)

All workers compensation visits are payable by the patient on the day of the visit. Accounts will not be provided. 

These visits will be charged at AMA recommended rates and you will be provided with a receipt so that you can claim back from your employer/insurance company.

^ Medicare rebate only available with a valid Chronic Disease Management plan (speak with your GP). Available for face-to-face, telehealth and telephone consultations.

General

Is parking available?

There is ample of street parking. Disabled parking opposite surgery is also available. We are a short stroll from Booth Street.

Is bulk billing available?

We will bulk bill children vaccination, covid and flu vaccination appointments.

Do you treat skin cancer?

We have cryotherapy and offer skin cancer checks.

Do you do contraception procedures?

Yes, we can insert and remove Implanon. We also provide specialised Mirena insertion in-house. There is a fee for these procedures.

Is home visit available?

Yes, we provide home visits for all our patients that have difficulties coming to surgery. Minimum charges for travel/ time allowance charges apply.

The practice charges a $200 out-of-pocket fee for a 30 minute consultation at the patient's home for patients who have not visited the practice in over 12 months.

How do I collect test results?

Please discuss with your regular doctor for your results. In line with best clinical practice, this generally requires an appointment to answer all your questions. Receptionists do not have confidential details on patients and are not trained to give medical results casually over the telephone.

How do I get medical certificate?

This is a legal document issued after a medical consultation. For legal reasons, we are not authorised to back-date medical certificates. Please seek your doctor's permission for this legal document if needed.

What is ambulatory care?

We can provide early discharge from hospital with intravenous (IV) injection for pneumonia, cellulitis and infected wounds. This will allow you to enjoy family and home environment without prolonged stay in hospital. Obviously we are only able to help if the treatment is therapeutic and you are continuing to get better. Consult with your specialist for follow-up plans.

For Life-Threatening Emergencies Call 000

Privacy Policy

We are committed to safeguarding your privacy. We collect and store personal information such as your name, contact details, medical history, and insurance information solely for the purpose of providing medical care and administrative tasks. Your data is securely protected, and we only disclose it when required by law or for medical treatment. If you have privacy concerns, please contact us at 02 9571 1188.

We also utilise a third-party booking and reminder system, HotDoc, to facilitate appointment scheduling and clinical recalls and reminders. However, HotDoc does not hold a patient account directly. Any information they hold is only received as a role of contracted service provider to Annandale General Practice. They can never access or use this information for other purposes. You can read more about their Privacy Policy through  https://practices.hotdoc.com.au/privacy-policy/

Careers

If you are a GP, nurse or receptionist who is keen to work with us please contact Dr Amy Ho at pm@annandalegp.com.au